AI training and coaching for your whole team

    I help owners whose staff use AI unevenly, or not at all, get the whole team doing good work with it. I'm Daniel Condell, an AI Strategist and the founder of DGC Strategy. We start with one real problem in your business, and then I train and coach your team to fix it, using their own tasks.

    I work with owners and their teams across the country.

    What goes wrong when a team learns AI on its own?

    Picture an office where AI showed up without a plan. One person drafts emails with ChatGPT. Another won't open it. A third pastes a client's details into a personal account, because nobody said where the line is.

    The answers that come back are often half right and too long. People fix the work by hand, and AI becomes one more thing that costs time.

    This is common. In a 2026 Goldman Sachs survey of 1,256 owners in its 10,000 Small Businesses program, 76% said they use AI. Only 14% said it is fully built into their core operations, and 73% said more training and resources would help.

    Why start with one business problem?

    A general AI course covers the tools in the abstract. Your staff still has to work out how those tools fit a normal Tuesday at your business.

    I start with the business, not the technology. First you name what you want to be different. That could be fewer repeated questions, or new hires who get up to speed without pulling your best people off their work. It could be one weekly task that eats hours. The training then happens on that work, with your files and your standards.

    Because the training aims at one result, you can see whether it changed anything. It also gives the team a reason to stop chasing every new AI tool.

    How does it work?

    1. Pick one problem and agree on the result. You and I decide what will be different when it works and how you'll check. A goal like "new hires find routine answers without waiting on a senior person" is one you can check.
    2. See how the work happens today. I ask who does each step and where the questions come up, and I look for what already works so it can stay the way it is.
    3. Split the job. Parts of each role need a person's judgment and relationships. The repeat work around those parts is where AI can help, with first drafts and lookups.
    4. Build the first version together. It might be a reference new hires can search, written instructions that set AI up for your business, or one automation. The people who will use it help build it.
    5. Train and coach the whole team on their own tasks. Each person learns why the work is changing, what can go into AI and what stays out, how to check what comes back, and when to ask a person. As they start using it, I coach them through their own work.

    What does the training cover?

    • Which AI tool fits which job, and why using one tool for everything gives uneven results
    • How to set AI up once so it knows your business and how you work
    • How to ask for what you want: who it's for, the task, the background, and what a good answer looks like
    • What data never goes in, what gets scrubbed first, and what is safe as it is
    • How to check AI's work, and which work always gets a human review

    What does this look like in a real business?

    An accounting firm owner told me he felt pulled in all directions, training staff and billing at the same time. He first asked about AI for one task. Discovery turned up a bigger pattern: training new hires kept pulling him and his most experienced people off client work, and what they knew could leave with anyone who quit.

    The work moved toward capturing that knowledge in an onboarding and training resource, so new hires can find answers without going back to the owner each time. That project is still in progress, and there are no results to report yet.

    Another client put it this way:

    "He teaches you how to use AI to amplify who you already are."

    Theresa Fette, Founder & CEO, Digital Trust

    Who is this a good fit for?

    It fits an owner or leader who can make the call and can name a problem that costs the business time or money. The team also has to be willing to try a new way of working.

    Some fields have their own page: AI for CPA firms, AI for dental practices and AI for law firms.

    If you'd like a group session for your staff first, see talks and workshops. Every way to work together is on Work with Dan. My background is on About, and my notes on AI tools are on the blog.

    Book a call with Dan

    Bring the problem your team keeps running into. On a 30-minute call, we talk it through and decide whether it's a fit.

    Questions owners ask about team AI training

    What does AI training for employees cover?

    It covers the AI work your staff will do on the problem we pick together. That includes which tool fits which job, how to set AI up so it knows your business, how to ask for what they want, what data stays out, and how to check the results. Each person practices on their own tasks.

    Is this a course or a workshop?

    It's built around your business. We pick one problem first, then I train and coach your team on that work using their own tasks. If you want a group introduction for your staff instead, a talk or workshop is the better start.

    Do my employees need to be technical?

    No technical background is needed. Knowing the job well helps more, because that's how a person spots a wrong answer. I explain each step in plain English and change the explanation when it isn't landing.

    What can my team safely put into AI?

    That gets settled before anyone builds anything. I work inside your privacy rules, and the team learns a plain rule for each kind of information: some never goes in, some gets scrubbed first, and some is safe to use.

    Can you train our team online?

    Yes. I work with teams online anywhere in the U.S. Teams in Central Louisiana can also meet me in person; see AI training in Louisiana.

    How much does AI training for a team cost?

    It depends on the size of the team and what we build together. I set the scope and the fee with you after the first call, before any work starts.